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National Australia Bank believes broker market share will continue to grow as customers increasingly value the third-party channel. Anthony Waldron, NAB’s executive general manager of broker partnerships, told The Adviser that while there has been recent commentary about the value brokers provide, along with ongoing an ASIC inquiry into the industry, it is important to take a step back and look at the facts.

“Brokers must be building trust in their communities because you can’t build a referral business without trust, and we think that is a phenomenon that will continue to grow,” Mr Waldron said.  READ More: